Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 Administration

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Basic Reset

Performing a basic reset of a Cisco IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.

The following table describes the ways to perform a basic reset. You can reset a phone with any of these operations after the phone has started up. Choose the operation that is appropriate for your situation.

Table 1 Basic Reset Methods

Operation	Action	Explanation
Restart phone	Press Services, Applications, or Directoriesand then press **#**.	Resets any user and network setup changes that you have made, but that the phone has not written to its Flash memory, to previously saved settings, then restarts the phone.
Reset settings	To reset settings, press Applications and choose Administrator Settings > Reset Settings > Network.	Resets user and network setup settings to their default values, and restarts the phone.
	To reset the CTL file, press Applications and choose Administrator Settings > Reset Settings > Security.	Resets the CTL file.

Perform Factory Reset from Phone Keypad

Use these steps to reset the phone to factory default settings using the phone keypad.

Procedure

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Step 1	Unplug the phone: If using PoE, unplug the LAN cable. If using the power cube, unplug the power cube.
Step 2	Wait 5 seconds.
Step 3	Press and hold # and plug the phone back in.
Step 4	When the light on the Mute button turns off, press 123456789*0# in sequence. After you press these buttons, the phone goes through the factory reset process. Caution    Do not power down the phone until it completes the factory reset process, and the main screen appears.